FAQs
Whether you’ve taken financial advice before or are considering it for the first time, you’re bound to have some questions about how everything works. Find answers to all our most common queries here.
Do you offer advice on long-term care or later-life planning?
Yes, we can advise on long-term care and later-life planning, and two of our advisers hold the relevant qualifications. We will make sure you work with an adviser who is qualified in this area.
How do your fees compare to other advisers/planners?
We keep our fees under review against industry averages and client feedback, and we aim to remain competitive. The exact comparison depends on the services and level of ongoing support you choose.
How do I know if your fees are competitive?
We benchmark our fees against industry averages each year and use ongoing client feedback to check that clients feel they receive good value. Some clients also compare us alongside other firms, which helps put fees and service into context.
Do you charge VAT?
No, our services are not currently subject to VAT. If this changes, we would reflect it clearly in our pricing and paperwork.
Do you charge fixed fees or a percentage of my investments?
Our ongoing advice fee is charged as a percentage of assets, with a sliding scale that reduces as the amount we manage increases. We review this to keep fees fair and aligned to the work involved.
What do you typically charge for a financial plan?
The cost of a financial plan depends on the type of advice and the amount of assets involved. We will set out the charges in advance before any work begins.
What is your minimum fee?
We do not have a single minimum fee, as charges depend on the work involved, from pension consolidation to complex estate planning. We will confirm the fees up front once we understand the scope of work.
How do you charge for financial advice?
Our charges are split into an initial fee for producing and implementing your financial plan, and an advice fee for reviews and ongoing support. We explain fees clearly in advance, so you understand what you pay and what it covers.
Do you offer a free initial consultation?
Yes, your first meeting is at our expense. You will not pay any fees until we have discussed your needs, agreed the scope of work, and explained our charges.
Can you advise on protection such as life insurance, critical illness cover, and income replacement?
Yes, we advise on protection such as life insurance, critical illness cover, and income protection where it is relevant to your plan. We discuss what would happen if something unexpected occurred and recommend cover that fits your needs and budget.
Can you advise on investments such as ISAs (Individual Savings Accounts)?
Yes, ISA investing is a core part of our advice and is considered within your wider financial plan where appropriate. ISAs are investments, so the value can go down as well as up.
Can you help with Inheritance Tax planning or estate planning?
Yes, we have extensive experience in estate planning and Inheritance Tax planning, often involving more than one generation where appropriate. Any tax planning depends on individual circumstances, and tax rules can change.
How can I find your fees?
Our fees are set out in our Terms of Business booklet, which we provide when we begin discussing work with you in detail. We explain charges in writing before any advice is implemented.
Can you advise on Final Salary or Defined Benefit transfers?
We do not advise directly on defined benefit or final salary pension transfers. Where a transfer assessment is needed, we work with a specialist third-party firm for that part, and we can then provide ongoing advice once the work is complete, if appropriate.
Can you advise on Self-Invested Personal Pensions (SIPPs)?
Yes, we advise on Self-Invested Personal Pensions (SIPPs), and our advisers have extensive experience in this area. SIPPs are investments, so the value can go down as well as up.
Can you help me invest an inheritance I’ve received?
Yes, we can help you consider how an inheritance could support your goals and whether investing is appropriate. We can consider tax efficiency where relevant, but tax rules depend on your circumstances, and investments can go down as well as up.
Can you help with ethical or sustainable investing?
Yes, we can incorporate ethical or sustainable preferences into our investment recommendations. As an independent firm, we can consider a wide range of options, and investments can go down as well as up.
Can you help me take my pension tax-efficiently?
We can help you understand the different ways you can take income from your pension and the tax considerations involved. Any tax planning depends on your circumstances and the rules at the time, and pension and investment values can go down as well as up.
Can you help me consolidate multiple pensions?
Yes, we can gather detailed information on your pensions and help you assess whether consolidation is appropriate for your goals. Consolidating is not right for everyone, and pension and investment values can go down as well as up.
Can you advise on occupational pensions?
Yes, we can review your workplace pensions and help you decide how they fit into your wider plan. We do not set up pension schemes for employers; our work focuses on advice for individuals.
Can you advise on personal pensions?
Yes, we regularly advise on personal pensions, and help you understand your options. Pension and investment values can go down as well as up.
Can you advise on equity release?
No, equity release advice is not an area we cover. If you need this specialist advice, we can suggest an appropriate contact.
Can you advise on mortgages?
No, we do not advise on mortgages. If you need mortgage advice, we can suggest a specialist firm that may be able to help.
How often will I meet with my adviser or planner?
Many clients meet their financial adviser around once every 12 months, but it depends on your needs and circumstances. We agree a review schedule with you and adhere to it.
Do you offer financial advice for expats or non-UK residents?
No, we do not provide financial advice for expats or non-UK residents. We focus on advising UK-based clients.
Are you featured on VouchedFor?
Yes, we are featured on VouchedFor, where clients can leave verified reviews. Our advisers have achieved Top Adviser recognition through client feedback.
Have you won any awards or accreditations?
We have been shortlisted for a number of industry awards. We are also an affiliate of the Consumer Duty Alliance, which reflects our commitment to delivering good outcomes for clients.
How do you measure client satisfaction?
We run periodic client surveys, and also ask for feedback after meetings to check we are delivering a consistent service. You can also see independent feedback through our reviews on VouchedFor and Google.
Do you have client stories or case studies I can read?
Yes, there are client stories and testimonials available. You can read feedback on our website and through reviews on VouchedFor and Google.
How can I check your FCA registration and authorisation?
You can check our authorisation on the FCA Register using our firm reference number 603065. The register shows our permissions and trading details.
Are you insured to give financial advice?
Yes, we hold professional indemnity insurance as required for regulated advice. We are authorised and regulated by the Financial Conduct Authority.
How do you keep my personal data secure?
We take personal data security seriously and use secure systems and processes to protect your information. Our privacy notice explains what data we collect, how we use it, and how we keep it secure.
What happens if something goes wrong or I have a complaint?
We have a formal complaints process and will investigate any complaint promptly and fairly. If you are unhappy with our response, you may be able to refer the matter to the Financial Ombudsman Service.
Are my investments protected by the Financial Services Compensation Scheme (FSCS)?
Eligible investments may be protected by the Financial Services Compensation Scheme (FSCS) up to the applicable limits, which can vary by product and provider. We can explain how FSCS protection applies to the products you use.
Is there a minimum amount of investable assets or income I need to become a client?
We do not have a set minimum, but we typically add the most value for new clients with £100,000 or more in assets. If you have less than this, we will discuss whether our service is likely to be cost-effective for you.
Can you help if I already have existing investments or pensions elsewhere?
Yes, we often help people who have investments or pensions elsewhere, whether they have managed them themselves or are changing from another adviser. We start by understanding what you have and what you want to achieve, and investment values can go down as well as up.
Do you provide an online portal for clients to view their investments?
Yes, we provide a client portal for valuations, secure messages, and document sharing. Access is designed to be straightforward and secure.
Do you specialise in working with business owners, retirees, or professionals?
We work with some business owners, and many of our clients are approaching retirement, already retired, or building assets during their careers. We tailor our advice to what matters most at your stage of life.
Can you help clients manage their finances after a bereavement?
Yes, we can support you with financial decisions after a bereavement, recognising it can feel overwhelming. We can help you take things step-by-step and build a plan that provides stability and clarity.
Can you help clients who have sold, or are in the process of selling, a business?
We do not provide tax advice or advise on the sale process itself, but we often help clients plan what to do with proceeds once a sale is completed or nearing completion. Any tax planning depends on your circumstances and the rules at the time.
Can you help clients who have inherited money?
Yes, we help people who have received an inheritance or a family gift and want to make it work sensibly. We take time to understand your priorities and build a plan that balances access, tax considerations, and long-term goals. Investments can go down as well as up.
Do you work with clients approaching retirement or already retired?
Yes, we work with people approaching retirement and those already retired. We help you keep your plan on track as your needs change, and investment values can go down as well as up.
Do you work with company directors or self-employed clients?
Yes, we work with company directors and self-employed clients, and we can manage investments for business owners and firms where appropriate. The planning approach depends on your goals and wider financial circumstances.
Do you work with younger clients who are still building wealth?
Yes, we work with clients of all ages, including those early in their careers. We will be honest if we do not think we can add value for your situation.
What type of clients do you typically work with?
We work with people building their wealth, those nearing retirement, those already in retirement, and families focused on passing wealth on. Our approach adapts to your stage of life, from building investments and pensions to structuring retirement income and estate planning.
Can you help me plan my retirement?
Retirement planning is a core part of our work, and we help you set short-, medium-, and long-term goals for how you want to spend your time and money. Some people retire all at once, and others prefer a phased approach, and we plan around what your finances can support.
Can you help me retire early?
We can help you explore whether an earlier retirement is realistic by building a plan around your savings, spending needs, and goals. We often use cashflow planning to test different scenarios, and investment values can go down as well as up.
How long should I allow for an initial meeting?
Plan for approximately one hour. This usually allows sufficient time for a thorough discussion of your financial and personal goals, and for us to provide an overview of our services.
Where are you based, and do you work with clients outside your local area?
We are based in Cheltenham and work with clients both locally and further afield. This includes clients across Gloucestershire, Worcestershire, and Herefordshire, as well as other parts of the UK.
How long has Cheltenham IFA been providing financial advice?
Cheltenham IFA has been providing financial advice since 2007. Some of our financial advisers have been supporting clients for over 30 years.
Do you have parking at your office?
Yes, we have a parking space available for client meetings and we can provide a permit for display in your car. If you would like to leave your car for a little longer before or after your meeting, we can usually accommodate this, subject to availability.
Where are face-to-face meetings held?
Face-to-face meetings can take place at our office or, where appropriate, in your home. We will agree the most convenient option with you.
Can I choose between meeting in person or on a video call?
Yes, you can meet us in person, by video call, or by telephone. Face-to-face meetings can take place at our office or, where appropriate, in your home.
Does the Financial Conduct Authority (FCA) regulate you?
Yes, we are authorised and regulated by the Financial Conduct Authority (FCA). The FCA sets the standards we must meet when providing advice and looking after clients.
Do you offer independent financial advice?
Yes, we provide independent financial advice, so our recommendations are not restricted to a limited panel of products or providers. We focus on what is appropriate for your objectives and circumstances.
Where are meetings held and can we meet remotely?
For us, financial advice is all about the personal touch, so we’d love to see you face to face in the Cheltenham IFA offices or at your home for our first meeting together. Follow-up meetings can be held via Zoom or Teams if you prefer. Your relationship with us will hopefully be a long and fruitful one, though, so we’d love to invite you to visit us at least every other year if it’s convenient.
Do you have parking?
Yes, our offices have free parking. Let us know in advance if you need specific arrangements or have any accessibility concerns.
Do I have to pay for an initial meeting?
No, your first appointment is always at our expense. It’s an opportunity for you to get to know us better, and for us to understand your needs, explain our services, and determine how we can help you. We will only ever agree to work with you if we feel that we will add value. If we can't, we'll tell you straight away.
What do I need to bring to an initial meeting?
Bring any relevant financial documents, such as statements or policies for any pensions or investments you may already have in place. It’s also useful if you can bring some ID and proof of address.
Are your advisers/planners Chartered or Certified?
No, we are not currently a Chartered firm. We invest in professional development and encourage our financial advisers to work towards Chartered status through our training programme.
Do I have to sign up for your services at an initial meeting?
There’s no obligation to go any further with us at this stage if you don’t want to. In fact, you’re encouraged to take the time to consider the information provided and make an informed decision at your own pace.
How can I book an initial meeting?
You can use our “Book an appointment” link to view the slots our advisers have available or contact us directly if you prefer. Our team will help with scheduling a convenient time for you.
Can I choose to have a male or female adviser?
It’s crucial that you feel comfortable at every stage of the financial advice process, so we completely understand the importance of being able to choose who you work with. Simply specify your preference, and we’ll do our best to accommodate it.
What happens if my financial adviser is away on holiday?
If your adviser is unavailable, a designated team member will be on hand to help with any queries you might have. Rest assured that you’ll always get a seamless service from our close-knit team.
What do you charge for a financial plan?
Our fees vary based on the services your adviser feels are needed for your circumstances. All fees will be discussed and agreed with you before any work is carried out. In the meantime, you can learn more about the benefits of financial advice and the deep and lasting value it provides.
Do you charge VAT?
Most of the services we provide are exempt from VAT. If there are any exceptions to this in your case, we’ll let you know.
What sort of clients do you typically work for?
Our clients are successful and prosperous individuals, couples, and families who come to us with a range of different objectives in mind. See how we can help with your objectives and learn more about the services we offer.
Are you independent?
Yes, we’re fully independent financial advisers. Our independent status means our advice is solely focused on your best interests, without any restrictions or ties to third parties.
Are you regulated?
Absolutely, and you can view our entry on the Financial Conduct Authority register here. As a regulated business, we have to deliver our services in a way that meets the highest standards of professionalism and ethics.
How do you protect my data?
Safeguarding your highly sensitive personal and financial information is our top priority. As signatories of the government’s Cyber Essentials scheme, you can be confident that we follow the strictest security measures and comply with all relevant legislation at all times.
How long should I allow for an initial meeting?
An hour is usually enough for an initial meeting. If your situation is more complex, we can agree extra time with you.
Will I be able to see the value of my investments online?
Yes, our client portal lets you view valuations online. It also supports secure messaging and document sharing.
Can I see an example of a financial plan?
Our financial plans are bespoke, so we do not use a one-size-fits-all template. In an initial meeting, your financial adviser can talk you through what a plan might look like based on the information you provide, subject to provider details being confirmed.
What happens if my adviser leaves the firm?
It is uncommon, but we have a handover process in place if an adviser leaves. Another adviser within the firm would take over your planning, and we aim to keep our approach consistent for continuity of advice and service.
Can you coordinate with my mortgage adviser if they need information from you?
Yes, with your explicit permission, we can speak with your mortgage adviser and provide information they need. We will keep any discussions within the scope you have authorised.
Can you work alongside my accountant or solicitor?
Yes, we regularly work alongside accountants and solicitors, particularly for estate planning or trust-related work. With your permission, we can coordinate the relevant information so your advice fits together.
What happens if my circumstances change?
If your circumstances change, it helps to let us know promptly so we can assess whether your plan needs updating. Some changes may not affect your plan, but keeping us informed allows us to respond in a timely way.
Do you offer cashflow forecasting/planning as part of your service?
Yes, cashflow forecasting is part of our planning process and helps you see how decisions might affect your finances over time. Many clients find it especially helpful when approaching retirement.
How often will I hear from my financial adviser or planner?
This depends on the service you choose and your planning needs, but many clients review their plan annually, and some prefer more frequent check-ins. You will also receive our monthly newsletter and updates when major events, such as Budget announcements, may affect financial planning.
What happens if my financial planner is away on holiday?
We work as a close-knit team, so there is always someone who can step in if your financial adviser is away. Our client services team can also help with day-to-day queries.
Do you have a female adviser or planner I can work with?
Yes, we have several female financial advisers. We will match you with an adviser based on your preferences and the type of planning you need.
Do I have to sign up to your services at an initial meeting?
No, there is no obligation to proceed after the initial meeting. We will outline potential next steps and explain any fees involved. You can then take whatever time you need to decide.
Can you advise on final salary / defined benefit transfers?
No, this isn’t something our advisers offer. If you need support with your final salary or defined benefit pension, we can refer you to a trusted specialist in our professional network.
What happens in the first meeting?
The first meeting is a two-way introduction where we learn about you, and you get a feel for how we work. We use it to understand what you want to achieve and to discuss whether we think we can add value over the long term.
What do I need to bring to an initial meeting?
It helps to bring information about your financial situation, including pensions, investments, income, and expenditure. We will also talk through your goals, so having a clear idea of what you want to achieve is useful.
Do I have to pay for an initial meeting?
No, the initial meeting is free of charge. It gives you a chance to understand how we work and for us to confirm whether we think we can help.
How can I book an initial meeting?
What are the key cities, towns, and areas you work with clients in?
We work with clients across Cheltenham, Gloucester, Evesham, Worcester, and surrounding areas. We can also work with clients further afield, depending on what you need and how you prefer to meet.
What is your FCA registration number?
Our FCA firm reference number is 603065. You can use this to check our authorisation on the FCA Register.
What makes your firm different from other financial advisers and planners?
Our team works closely together so you get consistent support, and we use client and team feedback to keep improving how we deliver advice and service. We aim for a friendly, approachable experience while keeping recommendations focused on your objectives and circumstances.
Do you have any client reviews or written/video testimonials, and where can I view them?
Yes, there are client reviews and testimonials available. You can view feedback on our website, on VouchedFor, and on Google.
Does your firm hold Accredited status as awarded by the Chartered Institute for Securities & Investment (CISI)?
No, we do not hold Accredited status with the Chartered Institute for Securities & Investment (CISI). We are independent and FCA-regulated, and we focus on clear, consistent client service.
Does your firm hold Chartered status as awarded by the Chartered Insurance Institute (CII)?
No, we do not currently hold Chartered firm status with the Chartered Insurance Institute (CII). We are developing our team with the aim of working towards Chartered status over time.
Working with Cheltenham IFA gives me reassurance knowing someone’s got my back
Ben is open, honest, and makes my investments easy to understand.
I feel confident in my financial future with Cheltenham IFA
I know it can get a little bit confusing when there's a lot of financial information, but I never felt that with Maddi. I totally understood what she was explaining to us and we knew what was going on. They were so clear and helpful that, in the end, it was an easy process.
I feel very reassured. I have great peace of mind when thinking of my financial future because I feel I'm in very good hands. They've taken into account what stage I'm at in my life, what I want from the future, particularly with regards to legacy to my children and other members of my family, and my own comfort and financial security going forward.
What our clients say
In our most recent client survey...
of clients are satisfied with our understanding of their needs, goals, and objectives
of clients believe working with us has helped or will help them to achieve their financial goals
of clients said they would recommend us to family, friends, or work associates